PRIVACY POLICY

1. GENERAL INFORMATION

This Privacy Policy explains how Tone Creation Studio, operating the Fashype platform (“Fashype”, “we”, “us” or “Operator”), collects, uses, stores and protects personal data of users of the Fashype website and services (“Service”).

We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Polish data protection legislation.

By using the Service, you acknowledge that you have read this Privacy Policy.

2. DATA CONTROLLER

The controller of your personal data is:

Tone Creation Studio
Powstania Warszawskiego 15
31-539 Kraków
Poland
NIP: PL9970136331

Email: contact@fashype.com

For questions regarding the processing of your personal data or exercising your privacy rights, you may contact us using the email address above.

3. WHAT PERSONAL DATA WE COLLECT

Depending on how you use Fashype, we may collect the following categories of personal data:

3.1. Account and registration data

When you create an account, we may collect:

  • first and last name;

  • email address;

  • login credentials or authentication information;

  • account information;

  • information concerning your subscription or purchases.

3.2. Purchase and payment information

When you purchase a Subscription or individual digital Content, we may process information relating to the transaction, including:

  • purchased Product;

  • purchase date;

  • subscription plan;

  • transaction amount and currency;

  • payment status;

  • billing information;

  • transaction or order identification number.

Where payments are processed by an external payment provider, payment card details and other sensitive payment information may be collected and processed directly by that payment provider. We do not normally have access to your full payment card number or security code.

3.3. Communication data

If you contact us, for example by email or through a contact form, we may process:

  • your name;

  • email address;

  • the content of your message;

  • information you voluntarily provide in your communication.

3.4. Technical and usage data

When you use the Service, certain technical information may be automatically collected, such as:

  • IP address;

  • browser type and version;

  • operating system;

  • device type;

  • language settings;

  • approximate location derived from IP address;

  • date and time of access;

  • pages or Content viewed;

  • interaction with the Service;

  • technical information concerning your use of video Content.

This information may be collected through server logs, cookies and similar technologies.

4. HOW WE USE YOUR PERSONAL DATA

We may process your personal data for the following purposes:

4.1. Providing the Service

We process your data in order to:

  • create and manage your Account;

  • provide access to purchased Content;

  • provide Subscription access;

  • provide access to individually purchased Products;

  • authenticate Users;

  • maintain and operate the Service;

  • communicate with you regarding your Account or purchases.

4.2. Processing payments

We process information necessary to:

  • process payments;

  • confirm transactions;

  • manage recurring Subscription payments;

  • process refunds where applicable;

  • maintain purchase and accounting records.

Payment transactions may be processed through third-party payment providers.

4.3. Customer support and complaints

We use personal data to respond to:

  • questions;

  • complaints;

  • technical issues;

  • requests concerning purchases or Accounts.

4.4. Legal and accounting obligations

We may process personal data where necessary to comply with legal obligations, including:

  • tax and accounting requirements;

  • consumer protection obligations;

  • legal reporting requirements;

  • responding to lawful requests from public authorities.

4.5. Security and fraud prevention

We may process technical and account information to:

  • protect the Service;

  • prevent unauthorised access;

  • detect fraudulent transactions;

  • investigate security incidents;

  • enforce our Terms and Conditions.

4.6. Improving the Service

We may analyse aggregated or technical information concerning the use of Fashype to:

  • improve the functionality of the platform;

  • understand how users interact with the Service;

  • improve educational Content;

  • identify technical problems;

  • develop new features and services.

Where possible, we use aggregated or anonymised information for these purposes.

4.7. Marketing communications

If you have provided the required consent, we may use your email address to send you:

  • information about new courses;

  • information about new Content;

  • Fashype updates;

  • special offers;

  • promotional communications;

  • newsletters.

You may withdraw your marketing consent at any time by using the unsubscribe link included in marketing communications or by contacting us at contact@fashype.com.

5. LEGAL BASES FOR PROCESSING

Depending on the circumstances, we process your personal data on the following legal bases under the GDPR:

5.1. Performance of a contract

We process data where it is necessary to provide the Service, fulfil a purchase, provide access to Content or manage your Account.

5.2. Legal obligations

We process data where necessary to comply with obligations imposed on us by law, including accounting, tax and consumer protection requirements.

5.3. Legitimate interests

We may process data where necessary for our legitimate interests, including:

  • maintaining and improving the Service;

  • ensuring platform security;

  • preventing fraud and abuse;

  • defending legal claims;

  • communicating with existing customers regarding the Service;

  • analysing and improving our business operations.

We will only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

5.4. Consent

Where required by law, we process personal data based on your consent, including for certain marketing activities and the use of non-essential cookies or similar technologies.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. COOKIES AND SIMILAR TECHNOLOGIES

Fashype may use cookies and similar technologies to operate, secure and improve the Service.

Cookies may be used for purposes including:

  • essential website functionality;

  • account authentication;

  • maintaining your session;

  • remembering preferences;

  • analysing website traffic;

  • understanding how the Service is used;

  • marketing and advertising, where applicable and where required consent has been obtained.

Essential cookies may be used where necessary for the operation of the Service.

Non-essential cookies will be used in accordance with applicable law and, where required, only after obtaining your consent.

You may manage your cookie preferences through the cookie consent mechanism available on the Service or through your browser settings.

7. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate Fashype and provide our services.

These providers may include services relating to:

  • payment processing;

  • website hosting;

  • cloud storage;

  • email communication;

  • customer support;

  • analytics;

  • security;

  • authentication;

  • video hosting and streaming;

  • marketing and communication.

Such providers may process personal data only to the extent necessary to provide their services to us and, where applicable, under appropriate contractual and data protection arrangements.

8. PAYMENT PROCESSING

Payments for Subscriptions and Individual Purchases may be processed by external payment service providers.

When you make a payment, the relevant payment provider may process payment information in accordance with its own privacy policy and terms.

Fashype may receive information confirming the transaction, such as:

  • transaction status;

  • transaction identifier;

  • amount paid;

  • currency;

  • date of payment;

  • purchased Product or Subscription.

We do not normally store complete payment card details on our own servers.

9. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • the duration of your Account;

  • the duration of your Subscription;

  • the period during which you have access to purchased Content;

  • legal and accounting requirements;

  • the need to establish, exercise or defend legal claims;

  • security and fraud prevention requirements.

After the applicable retention period has expired, personal data will be deleted or anonymised, unless applicable law requires us to retain it for a longer period.

10. THIRD-PARTY WEBSITES AND SERVICES

The Service may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage Users to review the privacy policies of third-party services before providing them with personal information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes in applicable laws;

  • changes to the Service;

  • changes in our business operations;

  • changes in the technologies or third-party services we use.

The updated Privacy Policy will be published on the Service together with the date of the latest update.

Where required by law, we will provide additional notice of material changes.

12. CONTACT

If you have any questions about this Privacy Policy, your personal data or the way we process your information, please contact us:

Tone Creation Studio
Powstania Warszawskiego 15
31-539 Kraków
Poland
NIP: PL9970136331

Email: contact@fashype.com

Website: www.fashype.com

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